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Payment & Shipping

Payment and Shipping

Payments: 

 

We charge in advance for all the products,

Goods will only be dispatched after the payment has cleared.

We use PayPal and PayPal Here, as our payment system providers.  

PayPal: accepts all types of credit/debit cards and you don’t have to register an account with them or us to use their services.
PayPal Here: This is for local customers only who wish to pay by credit or debit card upon collection in person from us. Do NOT use this option if you are not able to physically collect your order.

If you have any payment related queries please don’t hesitate to contact us via support@vapertrain.com,or the contact us on the website


International users please use PAYPAL for your purchases.

Shipping:  

We use Royal Mail for our shipping services.
Monday - Friday, before 3PM, we will try our hardest to get your order posted the same day.
Saturdays = No shipping: This is due to the post office only being open till midday and the fact the queue is normally very long, that coupled with the cut off point being 10am for same day dispatch from them. But we were still finding 9 times out of 10 they would sit in the local Post Office until Monday, making you the customer unhappy when orders don't show up on the Monday. So as a result we now say no shipping on a Saturday but we will do our utmost to get orders sent out even on a Saturday.

Delivery method

    • Collect From Us: (No postage fees)
      We offer a Local Collection option for customers who are in our area, or those who are prepared to pick their order up, but please phone us to arrange collection. Anyone who chooses this option and is unable to collect will be invoiced for the postage fee and the order will not be shipped until payment is made for the outstanding amount.
    • Orders of £16,00 & under (INC VAT) will be sent First Class.
  • Orders starting from £16.01  will be sent  First Class Signed For (recorded delivery).
  • Orders over £25 (inc VAT) can choose to be sent out for Free using First Class / First Class Signed For (UK Only).
  • Special Next Working Day is an option available if you want your delivery guaranteed the next working day before 1pm.
Unlike others, we do not make any profit from posting, please see our delivery rates below

Delivery Charges:

    • Collect From Us:  is free, you either collect from us, or we can personally deliver to you (£25 and over), if you live in our local area, just let us know what you prefer
  • First Class:  £1.00 for deliveries under £16.00 in value (also available for free on orders over £25 inc VAT)
  • First Class Signed For: £2.50 (also available for free on orders over £25 inc VAT)
  • Next Working Day Before 1pm: £6,25 is an option on all orders,
Please note: Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting, they are unable to provide a guaranteed service. For guaranteed next day delivery we recommend Next working day before 1pm

 

Airmail (International shipping) signed for £9.00

This counts for all countries outside the UK

International Customers

 

Please note: although worldwide Air Mail Signed For is very inexpensive, there is no tracking once it leaves the UK. Packages can sometimes be delivered very quick, (6-10 days) but there is no guarantee of this, and sometimes they can take up to 6 weeks!
Since there is no tracking for Air Mail once it is outside of the UK, the Post Office / Royal Mail can NOT investigate if your international package gets lost. (Neither can we!)

So we can not guarantee that you will receive an Air Mail signed for package! Although we can provide proof of postage & are responsible until it leaves the UK

Because of this, for expensive packages, we recommend contacting us & using DHL (please see below).

DHL:
We cannot accept responsibility for packages lost in transit once they leave the UK.
If you wish  to have your goods covered outside of the UK please e-mail us for a DHL quote, & if accepted an invoice will be raised & upon payment your goods will be shipped

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For Air Mail signed for, please check your tracking information. Once your package clears
the UK and goes to your local post office, it is up to you to contact them if you do not receive your package. Sometimes the local post office will hold your package instead of delivering it.  They will (should) leave a notice at your address (which you may or may not see), but once this happens, they are not responsible for guaranteeing that you receive your package either, and we can not be held responsible for it either. I'm so sorry that international shipping has problems!

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When we ship your package, we email you your tracking number. Your tracking number will track your package until it is handed over to your local Postal service. It is your responsibility to make sure that your local post office is not trying to contact you about your package.

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Purchases outside of the EU
Prices for all products on this website include VAT of 20% for UK.
O
nce your purchase has been shipped, you will be responsible for any custom taxes, duties and handling fees that are incurred at customs. Please note, we cannot refund any custom taxes, duties or handling fees that have been incurred.